A travel wireless charging station with three 10W Qi-charging pads.
Latest Updates from Our Project:
Thu Apr 25 '19 Announcement
almost 5 years ago
– Thu, Apr 25, 2019 at 08:31:04 AM
Hello IGGers!
With Apple dropping the bomb that they are cancelling AirPower, the last month has been quite a whirlwind for us here at Ampere HQ! Let’s all just take a moment to appreciate this milestone...this is what backing crowdfunding projects are all about! All of you took a risk on a progressive product from a new brand instead of going with the mainstream. Thank you for backing us from the beginning.
We’re coming up for air to give you all of the updates on our end:
Apple AirPower — no more!
What people are saying about Unravel
Unravel stock status and shipping status
Accessories back in!
The Power Bank is nearly done
Our kick-ass Customer Happiness team
Apple AirPower — no more!
A couple of weeks ago, Apple officially announced that AirPower has kicked the bucket...it’s officially scrapped...it’s as dead as a doornail...you get the idea!
With this news, you’re probably thinking the same thing we’re thinking: Unravel is the perfect replacement!
And the good news is that you’re right! Let’s compare Apples to…Unravels.
Apple AirPower
Charges three devices at once ✓
Apple Watch charging ✓
AirPods 2 charging ✓
But…not only does Unravel tick all the boxes that AirPower was going to feature, we’ve got more boxes that AirPower was never going to tick….
Unravel
Three powerful 10W wireless coils ✓
A patent-pending hinge for multiple orientations ✓
A FaceTime-friendly stand mode ✓
A travel-friendly and portable design ✓
Multiple color options ✓
What people are saying about Unravel
With the news about AirPower, we’ve been getting some great feedback about Unravel. Check out what people are saying.
"It’s cleverly designed, it works well, packs light, and offers more versatility than any other charging pad or stand we’ve used, tested, or reviewed. If you’re in the market for a really flexible wireless travel charger, it’s a tough product to turn down." — Review Geek
Unravel stock status and shipping status!
With all of this excitement, we have received an overwhelmingly positive response from the community. And because of this, we are almost completely out of stock of Unravels.
But don’t panic...we are in the process of making more! And we will continue to increase our production to keep up with the high demand.
In the meantime, we will be fulfilling as many Indiegogo orders as possible with the remaining stock, but please bear in mind that we are nearly out. We will be prioritizing Indiegogo orders by date (as best we can) and we are doing everything in our power to speed up the next production run of Unravel.
We anticipate that we will be fully restocked and replenished in May. And we’ll keep you all informed of when we are preparing to ship this next wave of Unravels. For those of you who are waiting on an exchange of your unit, your replacement unit will be sent out in the May wave of new units. During this time, we ask for your patience with our small team of Customer Happiness members, they will help answer any questions you have about our progress along the way.
We could truly never have anticipated the incredible support we’ve received for Unravel. We are sorry for any of you who experience a delay in receiving your unit. As you can see from the press and reviews above, it will be worth the wait.
Accessories are back in stock!
For those people waiting on travel cases, world plug sets and adapters — the good news is that these are back in stock! If you’ve been waiting on an accessory, these started shipping at the beginning of April and we will continue to ship out until we’re all caught up. Please keep an eye out in your inbox for your shipping notification.
The Power Bank is Nearly Done
A lot of you have also been asking about the Ampere Power Cube, which many of you opted for as part of your bundle. We have been working very closely with our manufacturing partners to get this just right, take a look at the final result:
We’ve been testing the Power Cube relentlessly and we’re happy to report that it:
✓ Works seamlessly with Unravel
✓ Can be fully charged in less than three hours with the Ampere adapter
✓ The 20,800mAh battery can fully charge a MacBook from 0 to 100% (and beyond)
✓ Has three different output options — USB-C PD, Pogo-Pin PD and USB-A
With all the testing reports reviewed and all our certifications in place, the final version is ready to go. We are now in mass production and these will be ready for shipping within the next two weeks. Again, we’re sorry for anyone who has been anxiously waiting on this awesome accessory. We’re excited to get it in your hands.
Our Kick-ass Customer Happiness team
Got your Unravel and have questions, queries, concerns or feelings that you want to share?
We have a very small team behind the scenes working hard to answer ALL your questions. You can reach out to them by emailing: [email protected]
Please keep in mind that with all of our new backers we are experiencing high volumes of inquiries! So if you do reach out, your patience with our team is appreciated and we promise to get back to you as quickly as we can.
Fri Feb 8 '19 Announcement
about 5 years ago
– Fri, Feb 08, 2019 at 04:41:29 AM
This is part two of our big shipping update. If you haven't read part one, do so now!
Unravel FAQs (Continued...)
Does Unravel support charging a phone in the vertical portrait position?
Throughout the length of the campaign, we experimented with a lot of sizes, shapes and locations for our wireless charging coils within Unravel’s panels. Our goal for the triangle position is to provide a coil location that will wirelessly charge as many phones as possible while allowing people to do things like watch videos and FaceTime. When we were in the prototype stage, we featured a solution to vertically charge an iPhone X. But when it was time to move into production we’ve had to make a final decision on where to place the coil and the phone hooks.
Basically, we had two choices:
Unravel can use a coil position that charges a single specific phone, like the iPhone X, vertically or
Unravel can have a coil position that will charge all phones in the horizontal position.
Ultimately, we chose a coil position that would accommodate the most phones but in a horizontal, not vertical, orientation in the triangle position. However, there are some smaller phones can be charged in the vertical position. You’ll need to experiment to see where your own phone’s wireless coil is placed.
How do I charge Apple AirPods?
The current AirPods on the market do not have wireless charging capabilities. However, we sell an AirPods wireless charging case that can turn your AirPods into a wireless charging accessory. Simply slip the case onto your AirPods and place the case on Unravel.
How do I get glow-in-the-dark silicon to glow?
The glow-in-the-dark rings and runners, like all glow-in-the-dark items, need to be "charged up" in order to glow. Shine a bright light directly on your Unravel and to activate the glow. You’ll only need 10 minutes of charging with a bright light. Then try viewing Unravel in a dark room.
A little trick that we showed on our live stream was running an iPhone flashlight over the Unravel — just a couple of seconds with the phone flashlight really makes it glow.
Please note: we’ve tried to optimize the strength of the glow-in-the-dark glow to be bright enough to be visible and but dull enough to not be distracting while you sleep; we’d love to hear your feedback on the strength of the glow-in-the-dark Unravel’s glow.
How to Contact Us!
Still got questions?! Our customer happiness team is on standby to help. Just shoot us an email at [email protected]
Warranty Registration
We are offering a 1-year limited manufacturer's warranty to all Unravel IGG backers (because our backers rock!).
You need to register your Unravel within 30-days of receiving it for your warranty to be valid.
Look on the back of the print out in your Unravel box for instructions, it looks a little something like this:
.
If your Unravel does not have a UPC code, or you are having trouble registering your warranty for any reason, simply email us at [email protected] and we will help you get your Unravel registered in a jiffy!
*the registration page is now live, but you will need your UPC code found on the back of your Unravel box to register
You Helped to Donate THOUSANDS of Lights to SolarAid!
On our campaign page, you might have noticed that we partner with a non-profit called SolarAid. Last year, thanks to your support for the Unravel project, we were able to donate the funds to support making an estimated 4,000+ solar lights that will be sent to people in need in Africa. Give yourself a pat on the back because we couldn’t have done it without your support. Thank you, backers!
Your help provides access to solar lights in Uganda, Malawi, and Zambia to help catalyze solar markets and eradicate the kerosene lamp. With a solar light, everything changes. They give off hours of light in the evening so families can earn, learn and feel safe after dark. Just one lamp can transform the fortunes of an entire family and is the first step on an energy ladder to full electrification. If you want to learn a little more about Solar Aid, look out for this print out in your Unravel box as well:
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#UnravelAnywhere contest
Are you guys ready to #UnravelAnywhere? In the Unravel box, you’ll read all about our Instagram contest — #UnravelAnywhere — where we’ll be giving away two round-trip flights anywhere in the world!
It’s super easy to enter, too. Simply snap a pic of your Unravel out and about and use the hashtag #UnravelAnywhere. Paste the link of your Instagram into the main comments section of the IGG and you will go into the draw.
That’s it for now backers!!! Thanks for your patience and support during this time.
--- The Ampere Team
Fri Feb 8 '19 Announcement
about 5 years ago
– Fri, Feb 08, 2019 at 04:06:34 AM
Hello backers!
As you all know, last week was a big week and that means we're due for a big update. In fact, it's so big, we are splitting it into two updates!
Sorry, we’re a few hours late getting it into your inboxes!
Here's what we'll be covering today:
Unravels Sent! Shipping Update & Shipping FAQs
Using Your Unravel
Unravel FAQs
How to Contact Us!
Warranty Registration
SolarAid Contribution
#UnravelAnywhere
Unravel Shipping Status
Last week, we set an ambitious goal of shipping all Indiegogo orders that were locked before Jan. 13th. We ramped up our efforts from assembly to testing and shipping in order to get as many orders as possible sent before the Lunar New Year Holiday in China. In fact, our team flew to Shenzhen last week to personally pick and pack orders. After several consecutive days of 14-hour shifts, we are proud to report that we successfully shipped the majority of our Indiegogo orders.
We were on pace to ship all orders, but unfortunately, we ran out of stock of some of our accessories during the pack last week. There were a couple items that proved to be more popular than we forecasted — the travel cases and the world travel plug set (specifically, the AU/CN plug converter).
We’ve already emailed all Indiegogo backers who were affected by this stock shortage. In that email, you’ll have an estimated delivery date of when your package will arrive. We’re terribly sorry if we couldn’t get your order out.
As an update for all backers who ordered the Unravel Power Bank, aka “Ampere Power Cube,” this item will be shipped separately in March. Manufacturing the Power Cube has taken longer than anticipated, but we will finish mass production shortly after our manufacturing partner returns from the Lunar New Year Holiday in late February and begin to ship as soon as possible. We are really sorry for this delay as well.
For those whose packages were sent, an automatic email confirming your tracking information should have been sent directly to your inbox (the email connected to your Indiegogo account). Because it was an automated email, it may have gone to your junk folder (so please check that too).
Glow-in-the-dark Stickers for Everyone!
As a small token of apology for the delay in the delivery, we are sending everyone a FREE Glow-in-the-dark Unravel Sticker Pack! We know this doesn’t make up for a delayed shipment, but we hope you have fun with your retro glow stickers perfect for decorating your bedside Unravel wireless charger.
Indiegogo we HEART you!
For those of you who ordered glow-in-the-dark stickers, we’ve included an extra pack in your order.
Shipping Timeline for Remaining Backers
For those who got their BackerKit shipping survey after Jan. 13th, shipping will resume after the Lunar New Year, with the next batch of orders shipping later this month (week of Feb. 18th). Then, we’ll continue producing remaining accessories and shipping as quickly as possible until every single backer has received 100% of their order.
2. MUST READ: Using Your Unravel
With thousands of Unravels starting to arrive, we've been getting some questions about how to use Unravel along with some confused backers thinking their Unravel doesn't work when in fact it does when used correctly.
The good news is that we've got lots of places to get this information...
1. User Manual Inside the Unravel Box
Please read the Unravel User Manual. You'll find this in your Unravel box.
2. Our Unboxing Video
We also made an Unboxing and How to Set Up Unravel video. Check it out here,
KS LIVE
We also recently filmed a Kickstarter LIVE answering questions from the comments section of our Kickstarter page. See that here.
Still got some more questions? We thought so. So we've rounded up a few FAQs that we've been getting over the last few days.
Unravel FAQs
Does Unravel need a special adapter to power it?
Yes, you do need a Type-C PD Adapter to power Unravel and it needs to be plugged in at all times you want to use your Unravel.
So far, the only people who have reported an issue with their Unravel are people who didn't purchase an Ampere 60W Type-C PD Adapter... so if you are having trouble getting your Unravel to work please read this section carefully...
As we mentioned throughout the campaign, because Unravel has three 10W coils, it requires more power than a standard 5V 1A USB adapter. We offered the Ampere 60W Type-C PD Adapter separately because many people already have a PD adapter for one of their other devices. For example, Unravel will also work with one of the following,
18W Type-C PD Adapter - e.g. iPad Pro Adapter
30W Type-C PD Adapter - e.g. Apple MacBook Air Adapter
45W Type-C PD Adapter - e.g. PixelBook Adapter
60W Type-C PD Adapter - e.g. Unravel Adapter
61W Type-C PD Adapter - e.g. Apple MacBook Adapter
87W Type-C PD Adapter - e.g. Apple MacBook Pro Adapter
While the 18W, 30W and 45W work, we suggest you use a 60W adapter to maintain the fastest possible charge rate when charging multiple devices.
If you didn't purchase an adapter and just realized that you now need it, we'll be launching our AmpereTech.co website very soon, where we'll give you all a chance to buy the Ampere adapter at the discounted Kickstarter price. Or if you need it sooner, you can still buy it here on BackerKit.
Does Unravel have a battery in it and does it need to be plugged in to work?
No, Unravel does not contain a battery. This means that you should not have any trouble carrying your Unravel through airport security or checking it in your suitcase.
With this said, please remember that Unravel contains three 10W wireless charging coils that need to receive power from a Type-C PD Adapter plugged into an outlet. It can also be charged wirelessly via the pogo pins on the Ampere Power Cube power bank.
To be clear, Unravel needs to be connected to a Type-C PD Adapter that is plugged in at all times you want to use your Unravel to wirelessly charge!
Can I charge my phone or watch with a case on?
You can charge phones in standard cases (around 3mm thick), but some cases won’t work, such as:
Popsocket cases
Cases with magnets on it
Cases with metal
Cases that are too thick
For the Apple Watches, you will also need to remove the case to charge as the watch needs to be flush with the charger to charge.
Fri Feb 8 '19 Announcement
about 5 years ago
– Fri, Feb 08, 2019 at 04:06:34 AM
Hello backers!
As you all know, last week was a big week and that means we're due for a big update. In fact, it's so big, we are splitting it into two updates!
Sorry, we’re a few hours late getting it into your inboxes!
Here's what we'll be covering today:
Unravels Sent! Shipping Update & Shipping FAQs
Using Your Unravel
Unravel FAQs
How to Contact Us!
Warranty Registration
SolarAid Contribution
#UnravelAnywhere
Unravel Shipping Status
Last week, we set an ambitious goal of shipping all Indiegogo orders that were locked before Jan. 13th. We ramped up our efforts from assembly to testing and shipping in order to get as many orders as possible sent before the Lunar New Year Holiday in China. In fact, our team flew to Shenzhen last week to personally pick and pack orders. After several consecutive days of 14-hour shifts, we are proud to report that we successfully shipped the majority of our Indiegogo orders.
We were on pace to ship all orders, but unfortunately, we ran out of stock of some of our accessories during the pack last week. There were a couple items that proved to be more popular than we forecasted — the travel cases and the world travel plug set (specifically, the AU/CN plug converter).
We’ve already emailed all Indiegogo backers who were affected by this stock shortage. In that email, you’ll have an estimated delivery date of when your package will arrive. We’re terribly sorry if we couldn’t get your order out.
As an update for all backers who ordered the Unravel Power Bank, aka “Ampere Power Cube,” this item will be shipped separately in March. Manufacturing the Power Cube has taken longer than anticipated, but we will finish mass production shortly after our manufacturing partner returns from the Lunar New Year Holiday in late February and begin to ship as soon as possible. We are really sorry for this delay as well.
For those whose packages were sent, an automatic email confirming your tracking information should have been sent directly to your inbox (the email connected to your Indiegogo account). Because it was an automated email, it may have gone to your junk folder (so please check that too).
Glow-in-the-dark Stickers for Everyone!
As a small token of apology for the delay in the delivery, we are sending everyone a FREE Glow-in-the-dark Unravel Sticker Pack! We know this doesn’t make up for a delayed shipment, but we hope you have fun with your retro glow stickers perfect for decorating your bedside Unravel wireless charger.
Indiegogo we HEART you!
For those of you who ordered glow-in-the-dark stickers, we’ve included an extra pack in your order.
Shipping Timeline for Remaining Backers
For those who got their BackerKit shipping survey after Jan. 13th, shipping will resume after the Lunar New Year, with the next batch of orders shipping later this month (week of Feb. 18th). Then, we’ll continue producing remaining accessories and shipping as quickly as possible until every single backer has received 100% of their order.
2. MUST READ: Using Your Unravel
With thousands of Unravels starting to arrive, we've been getting some questions about how to use Unravel along with some confused backers thinking their Unravel doesn't work when in fact it does when used correctly.
The good news is that we've got lots of places to get this information...
1. User Manual Inside the Unravel Box
Please read the Unravel User Manual. You'll find this in your Unravel box.
2. Our Unboxing Video
We also made an Unboxing and How to Set Up Unravel video. Check it out here,
KS LIVE
We also recently filmed a Kickstarter LIVE answering questions from the comments section of our Kickstarter page. See that here.
Still got some more questions? We thought so. So we've rounded up a few FAQs that we've been getting over the last few days.
Unravel FAQs
Does Unravel need a special adapter to power it?
Yes, you do need a Type-C PD Adapter to power Unravel and it needs to be plugged in at all times you want to use your Unravel.
So far, the only people who have reported an issue with their Unravel are people who didn't purchase an Ampere 60W Type-C PD Adapter... so if you are having trouble getting your Unravel to work please read this section carefully...
As we mentioned throughout the campaign, because Unravel has three 10W coils, it requires more power than a standard 5V 1A USB adapter. We offered the Ampere 60W Type-C PD Adapter separately because many people already have a PD adapter for one of their other devices. For example, Unravel will also work with one of the following,
18W Type-C PD Adapter - e.g. iPad Pro Adapter
30W Type-C PD Adapter - e.g. Apple MacBook Air Adapter
45W Type-C PD Adapter - e.g. PixelBook Adapter
60W Type-C PD Adapter - e.g. Unravel Adapter
61W Type-C PD Adapter - e.g. Apple MacBook Adapter
87W Type-C PD Adapter - e.g. Apple MacBook Pro Adapter
While the 18W, 30W and 45W work, we suggest you use a 60W adapter to maintain the fastest possible charge rate when charging multiple devices.
If you didn't purchase an adapter and just realized that you now need it, we'll be launching our AmpereTech.co website very soon, where we'll give you all a chance to buy the Ampere adapter at the discounted Kickstarter price. Or if you need it sooner, you can still buy it here on BackerKit.
Does Unravel have a battery in it and does it need to be plugged in to work?
No, Unravel does not contain a battery. This means that you should not have any trouble carrying your Unravel through airport security or checking it in your suitcase.
With this said, please remember that Unravel contains three 10W wireless charging coils that need to receive power from a Type-C PD Adapter plugged into an outlet. It can also be charged wirelessly via the pogo pins on the Ampere Power Cube power bank.
To be clear, Unravel needs to be connected to a Type-C PD Adapter that is plugged in at all times you want to use your Unravel to wirelessly charge!
Can I charge my phone or watch with a case on?
You can charge phones in standard cases (around 3mm thick), but some cases won’t work, such as:
Popsocket cases
Cases with magnets on it
Cases with metal
Cases that are too thick
For the Apple Watches, you will also need to remove the case to charge as the watch needs to be flush with the charger to charge.
Thu Jan 24 '19 Announcement
about 5 years ago
– Thu, Jan 24, 2019 at 12:44:55 AM
Hello Travelers, Technologists and Dreamers!
In this update you will find:
Shipping Update
Kickstarter LIVE + Backer Contest
Shipping Update
Let’s cut right to the question most of you are wondering — what’s the status of my Unravel and when will it ship?
We're glad you asked...here is the revised shipping schedule,
Week of December 17 - Batch 1 of Kickstarter Orders — Shipped!
Week of January 28 - All remaining Kickstarter Orders + all IGG orders placed before January 13th
Week of February 11 - Continue to ship remaining IGG orders
While at CES, our manufacturing team was working overtime assembling and testing to finish Unravels as quickly as possible — they have quite literally been working around the clock. In addition to the assembly of the Unravels, we are thoroughly testing every single unit as they come off the production line. This has taken longer than we anticipated. With the functionality in place to charge both standard Qi-enabled devices as well as Apple Watches, the testing process takes twice as long. We want to make sure every single Unravel unit is in 100% working order before shipping.
In light of the fact that it is taking us longer to assemble and test every Unravel, we have been ramping up our resources on this front. We are adding extra assembly lines and will continue to add more manpower every day.
After our progress we've made this past week, we will begin shipping again next week. This means that we should be able to ship Unravels to all IGG backers who placed their order before January 13th — and completed their shipping survey — this month! Speaking of shipping surveys..
Shipping Surveys
We have been getting lots of questions about how shipping surveys work. As a reminder, your shipping survey is issued to you 11 days after your purchase. This survey is sent out by BackerKit and will get delivered to the email attached to your Indiegogo account.
We have had a few instances over the last week where some backers did not receive their shipping survey, we're sorry for this mixup! This has since been resolved and now all backers who placed their order before January 13th should have received their survey.
If you placed your order before January 13th and you still have not received your survey, please get in touch with our CS team by emailing: [email protected]
Last Chance to Finalize Your Survey
As some backers missed their survey, we are extending the survey deadline for another 24 hours. This means that if you would like your order to be shipped next week, you have 24 hours to finalize your address in BackerKit. We will be closing the BackerKit surveys on Friday Jan. 25th at midnight.
If some of you have filled out your survey and need to make a last-minute change, this is your last chance also. Please reach out to our CS team ([email protected]) to do so. We will be preparing the next batches to ship next week and we will not be able to accommodate any more address changes as we prep the orders.
If you fill in your survey after this deadline, your order will be shipped in the week of February 11th.
**Please note:
We can’t guarantee your exact shipping date, but we are doing our best to ship based on the order you backed. We will be fulfilling Kickstarter orders first, followed by IGG orders. As we ramp up assembly and testing resources, there will be very little difference between batch ship dates.
During this time, we ask for your patience. We will post news of shipping here on IGG as soon as it becomes available, so please keep an eye out — we promise that you’ll be the first to know.
For those of you asking why you have not received a shipping notification — we have not sent any further shipping notifications as of yet. We will send shipping notifications once your Unravel ships out, you should start receiving these as of next week.
Unfortunately, the internet connection was pretty bad and the broadcast froze halfway through. So, we are going to try hosting another Kickstarter LIVE!
Our next Kickstarter LIVE will be Tuesday January 29th at 10pm EST
In preparation of this broadcast, we’d like to host a fun contest with a pretty cool prize…
The winner of this contest will win an additional custom color Unravel of their dreams!
Fire-emoji Red on the side panels and Glow-in-the-dark in the center panel? We got you!
Was your favorite Ninja Turtle Donatello? Yes, you can have a purple and green colorway Unravel!
Here is how you can participate:
Comment on our IGG Wall and let us know what you want to see during our next KS Live:comment HERE on our wall with the one thing you would like to see or have answered during the Kickstarter LIVE; we want to prepare this broadcast tailored for YOU
Watch the broadcast LIVE and comment: while you are watching the broadcast comment in the broadcast with a question or an emoji so that we know that you are watching
We will select one backer who has commented at random LIVE during the broadcast, but you will need to be watching it LIVE to be selected.
That’s all for now. Big thank you to everyone still waiting on their Unravel for their continued patience and support!
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